OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
91 ratings and 58 comments received in the last 90 days.
31 July 2024
Amazing customer service, Milly Randlesome looked after us brilliantly, didn't put on the hard sell but just looked after us, gave us time and made sure she answers all our questions and ultimately ensured we got what we wanted!!! Thanks Milly!! ??
31 July 2024
Danielle was the best car sales person I have ever dealt with. I loved her approach and knowledge. We felt so comfortable dealing with her
26 July 2024
So helpful friendly nothing too much trouble
12 July 2024
Very happy with service
04 July 2024
Very good
03 July 2024
Great communication, welcoming and gave us regular updates on the arirval of the car.
03 July 2024
The car was well presented on collection and Milly took the time to explain new concepts in the car, we already owned a Mini.
02 July 2024
Milly at Sytner Luton was absolutely fab from start to finish.
02 July 2024
Milly at Sytner Luton was great
10 September 2024
Efficient and timely
09 September 2024
Car went in for service and MOT. It was returned to me the same day so good customer service.
09 September 2024
No quibble warranty issue rectified immediately
09 September 2024
Friendly people offering good advice
04 September 2024
Could not be more accommodating and explained everything in language a car novice understood. Car came back beautifully clean and I felt very well looked after
03 September 2024
Steven & Mitch were absolutely brilliant throughout & did as much as they could to accommodate throughout the buying process. However the delivery stop issued by Mini HQ was problematic! Though cannot mark down in any way as was not dealers fault.
31 August 2024
The service at Sytner was great .. Fabulous setting and an extremely helpful guy as my , 'Gi to'.. Keeping me fully informed at each stage. The video of the Health Check, re assured my husband!!!
31 August 2024
Good customer service.
29 August 2024
I originally booked Stevenage, upon arrival I was told I could not have the service I booked, instead I would have to have the service costing double, no explanation.When I spoke with Luton they were very accommodating explaining reasons
28 August 2024
Informed on the whole service journey
05 August 2024
Great communication